Description
Key Responsibilities:
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Platform Management
Manage product listings, updates, and inventory on Shopee, Lazada, and TikTok Shop.
Ensure product information (descriptions, images, prices) is accurate and up to date.
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Order & Customer Management
Monitor orders, process shipments, and handle returns/refunds.
Respond to customer inquiries and resolve issues promptly.
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Marketing & Promotion Support
Assist in planning and executing platform campaigns, flash sales, and discount promotions.
Coordinate content for TikTok Shop videos or social media posts to drive engagement.
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Data Monitoring & Reporting
Track sales performance, traffic, and conversion metrics.
Generate periodic reports and suggest improvements to increase sales.
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Collaboration & Coordination
Work closely with logistics, marketing, and product teams to ensure smooth operations.
Support cross-platform initiatives and promotional events.
Requirements:
Familiarity with Shopee, Lazada, and TikTok eCommerce operations.
Good communication skills for customer interactions.
Basic knowledge of online marketing and sales analytics.
Detail-oriented, organized, and proactive in problem-solving.