E-Commerce Assistant Manager

Role & Responsibilities

The candidate will manage and optimize our online stores on various marketplaces, ensuring seamless customer experiences, efficient operations, and driving sales growth. The ideal candidate will have a passion for food and beverage, e-commerce expertise, and excellent analytical skills.

• Manage and maintain online product catalogue, descriptions, images, and pricing in various marketplaces

• Work closely with the Operations and IT Teams to ensure accurate inventory management and order fulfilment

• Plan and execute new business ideas and strategies to increase E-commerce revenue 

• Maintain excellent relationships with the marketplaces' account managers to push for win-win sales growth

• Monitor customers' reviews, feedback, or issues and execute action plans to resolve and prevent recurrence

• Collaborate with marketing team to develop and execute marketing strategies to engage and convert customers

• Analyse sales and customer behaviour

• Conduct market research to identify trends and competitor activity

• Track and analyse sales, conversion rates, and customer acquisition

• Identify areas for improvement and recommend solutions

• Develop and maintain dashboards and reports

Requirements:

• Bachelor’s degree in Marketing, Business, or related field.

• Minimum 3 years of e-commerce experience in food and beverage or related industry.

• Candidates with prior new business development experience in the food and beverage industry will have an advantage.

• Strong knowledge of e-commerce platforms 

• Proficient in Google Analytics, social media, and marketing tools.

• Excellent communication, organizational, and analytical skills.