E-Commerce Brand Executive

PRIMARY DUTIES AND RESPONSIBILITIES

• Take charge of Store Management of Assigned Brands on E-commerce Marketplaces.


• Work closely with the relevant internal stakeholders to execute strategies and maintain high service quality for customer satisfaction.


• Create, plan and execute digital marketing plans for campaign launches, collaborate with stakeholders to put together a plan of actions for successful execution and to maximize revenue and profit.


• Manage Customer Service chat platforms to ensure Excellent Customer Experience of the Assigned Brands.


• Monitor and respond to customer reviews on marketplaces.


• Work closely with Warehouse Team to ensure Inventory are Inbounded and Orders are Shipped-On-Time.


• Providing Onboarding to Assigned Brands on Marketplaces, Product Listing and Campaign Registration.


• Monitor and Analyze competitor product sales to provide insights to Brand Owners for them to make effective business decisions.


• Review and align current strategic plans with Brand Owners, develop resource allocation plans and implement a targeted strategy according to requirements.


• Responsible for monthly reporting, profit & loss reporting, setting of performance measurement/matrix to measure the well-being of the marketplace launch.


• Ensuring Assigned Brands are performing above marketplace KPIs.


• To perform any other duties as assigned by top Management.

JOB REQUIREMENTS

• Diploma or Degree in Business / Marketing / Digital or equivalent


• Minimum 1 year of relevant working experience


• Strong hands-on experience with eCom Marketplace Channel Management especially Lazada, Shopee & Zalora / Qoo10 / EZBuy


• Proven track record in using Marketplace Seller Centre Tools


• Highly analytical. Proficient in business presentation


• Attention to details and good follow-up capabilities


• Excellent project management, communication and interpersonal skills


• Graphic design/photoshop skills will be an advantage although not a pre-requisite