E-commerce & Customer Service Assistant (Luxury Retail)

We are a preloved luxury retail boutique and we are looking for a E-commerce & Customer Service Assistant to join our friendly & highly-effective team.

Job scope

• Provide the day-to-day retail and e-commerce operations support, e.g. pick & pack orders, stock management, product listing, display shelf management etc


• Assess condition of items and write clear descriptions


• Develop a good understanding on luxury fashion & advise our clients accordingly


• Handle in-bound client enquiries via social media (Instagram, Email, WhatsApp etc.)


• Provide excellent customer service

Requirements

• Team player, willingness to learn, attention to detail, drive to constantly to improve oneself


• Enjoy human interactions and build relationship with people


• Interests in fashion & style


• Experience in customer service, social media, photography, videography, content writing will be advantageous


• 5-day work week (40 hours/week). Must be able to work 1 weekend (Sat or Sun) each week. Our operational hours: 10AM-7PM. 4-day work week (32 hours/week arrangement can be discussed.


• Right to work in Singapore required. We are unable to sponsor work permit