E-commerce / Customer Service Executive

E-commerce

• Daily operations include preparing orders and packing orders


• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok & Amazon etc)


• Attending to customer enquiries on online platforms.


• Curate and edit product content to be featured on Marketplaces & Social Media sites.


• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.


• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.


• Handle on screen and backend livestreams

• Identify and assess customers’ needs to achieve satisfaction


• Provide accurate, valid and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Manage showroom for walk in enquiries and servicing

• Customer orientation and ability to adapt/respond to different situations


• Possess a willing to learn attitude.


• Excellent communication and presentation skills


• Ability to multi-task, prioritise, and effective time management.


• Experienced in Canva, Shopify & Marketplace are a plus.


• Willing to appear on screen is a plus

• 5 Day Work (Saturday included)


• Working hours: 9am - 5pm