E-commerce / Digital Marketing

Job Summary

Manage and execute daily e-commerce operations, driving seamless order fulfillment, customer engagement, and product presentation to enhance online sales performance and brand presence.

Responsibilities

• Prepare and pack customer orders accurately to ensure timely delivery and customer satisfaction


• Manage and update product listings across multiple e-commerce platforms including Shopee, Lazada, and Tiktok to optimize visibility and sales


• Respond promptly and effectively to customer enquiries via platform chats to resolve issues and enhance customer experience


• Collaborate with cross-functional teams such as product management, graphics, and sales to align e-commerce activities with business goals


• Coordinate and manage live streaming sessions on screen and backend to promote products and engage customers


• Create and curate engaging content for social media platforms to support brand awareness and product launches


• Liaise with Key Opinion Leaders (KOLs) to coordinate brand/product launches and ensure content is current and impactful


• Proficiency in Photoshop and Canva would be a plus.


• Adapt communication and problem-solving approaches to respond effectively to dynamic e-commerce situations


• Prioritize multiple tasks and manage time efficiently to meet operational deadlines and business objectives

Preferred competencies and qualifications

• Experience with Photoshop and Canva for content creation and graphic design

Other Information

• Work schedule: 5-day work week with Saturdays included on a rotation basis


• Working hours: 9am - 5pm


• Annual leave: 14 days per calendar year