E-Commerce Executive ( Marketing & Operation )

eCommerce Executive (Marketing & Operations)

We are looking for a driven, hands-on and adaptable eCommerce Executive to join the VitaminMall team.

This is a hybrid marketing and operations role. The successful candidate will be responsible for growing sales across our online marketplaces while also supporting daily operational duties such as order processing, stock handling, picking, packing and preparing parcels for shipment.

This position is suitable for someone who enjoys digital marketing but is equally willing to take on practical, hands-on operational work when required. It is not a purely desk-based marketing role.

Key Responsibilities

eCommerce Marketing and Sales Growth

• Plan and execute campaigns across Shopee, Lazada, TikTok Shop, Amazon and other eCommerce platforms

• Manage marketplace advertising, promotions and campaign participation to increase traffic, conversion and sales

• Support social media, influencer marketing and brand-building activities

• Monitor campaign and product performance and recommend improvements based on sales data

• Assist in planning and coordinating livestream campaigns with hosts

• Work with external agencies, influencers and other partners on digital marketing initiatives

Marketplace and Content Management

• Create, update and optimise product listings across multiple online marketplaces

• Improve product titles, descriptions, images, pricing and promotional offers

• Coordinate with designers to develop high-converting product banners, campaign visuals and marketing materials

• Plan and execute monthly platform campaigns, product launches and promotional activities

• Ensure product information, pricing and inventory details are accurate and updated

eCommerce Operations and Fulfilment

• Process daily marketplace orders accurately and promptly

• Assist with picking, packing, labelling and preparing parcels for shipment

• Perform stock handling, replenishment and basic inventory checks

• Coordinate with courier and logistics partners on deliveries and shipment issues

• Assist with warehouse and fulfilment duties during busy campaign periods

• Ensure that backend operations run smoothly to support sales growth and customer satisfaction

Requirements

• Diploma or Degree in Marketing, eCommerce, Business or a related field

• At least 1 year of relevant experience in eCommerce, digital marketing or marketplace operations

• Hands-on experience with platforms such as Shopee, Lazada, TikTok Shop or Amazon

• Comfortable performing both marketing duties and physical operational tasks, including packing parcels and handling stock

• Proficient in Microsoft Office, particularly Excel

• Good written English communication skills

• Strong analytical, organisational, time-management and multitasking abilities

• Self-motivated, responsible and able to work independently

• Willing to learn and able to adapt quickly in a fast-paced environment

• Physically able to carry out routine fulfilment and packing duties

What We Are Looking For

We are looking for a team player who:

• Takes ownership of assigned work and follows through on tasks

• Is willing to help wherever needed instead of limiting themselves to a fixed job scope

• Can balance marketing projects with daily operational responsibilities

• Pays attention to detail and works accurately

• Is comfortable working in a lean and hands-on eCommerce team

• Has a genuine interest in growing both their marketing and operational capabilities

Why Join VitaminMall?

• Gain practical exposure to end-to-end eCommerce marketing and operations

• Work across multiple major online marketplaces

• Build experience in advertising, marketplace campaigns, content, livestreaming and fulfilment

• Opportunity to contribute directly to sales growth and business performance

• Dynamic and supportive working environment

Working Hours

5 day work week (8.30am - 6pm)

Benefits

• Medical benefits

• Annual leave

• Convenient workplace located within walking distance of Kaki Bukit MRT

Important: This is a hybrid marketing and operations position. Applicants must be willing to perform regular hands-on duties such as picking, packing, stock handling and parcel preparation in addition to marketing and marketplace management responsibilities.