Description
Coordinate and Administration of e-commerce platform (Online Shop, Shopify, Lazada etc.)
Handle the processing of all orders with accuracy and timeliness.
Plan, create and manage all E-commerce Promotion activities.
Work with warehouse operations to ensure timely shipments and inventory management.
Ensure the fulfilment of customers' orders via store pick-up or delivery service.
Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
Proactively acts to understand customer needs and identify solutions to non-standard tasks/queries
Answering incoming calls and dealing with email enquiries.
Monitor and Prepare Operation reports and Reconciliation.
Manage Social media marketing.
Requirement:
Min. Diploma in any discipline
Min 2 years of experience in e-commerce marketplace, website administration, and sales
Understanding of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) processes will be an advantage
Good administrative, organizational, and problem-solving skills.
Ability to multitask, work in a fast-paced environment, and meet deadlines.
Hard working, positive mindset, innovative, cheerful, good attitude
Can work independently
Proficiency in Microsoft Excel
Any ad-hoc duties as assigned