E-Commerce Executive

Company Overview

Woah Group is Asia’s leading distributor and retailer of high-quality sports supplements and owner of the WOAH! brand.

Job Summary

Drive and manage end-to-end e-commerce sales, marketing campaigns, and operations to boost brand awareness and sales performance. Collaborate cross-functionally to ensure seamless campaign execution, inventory management, and customer satisfaction.

Responsibilities

• Develop and execute comprehensive e-commerce sales and marketing campaigns to increase brand visibility and sales across multiple platforms


• Collaborate with Relationship Managers (RM) and Key Account Managers (KAM) to align strategies and drive platform-specific growth


• Maintain accurate and up-to-date product listings including descriptions, pricing, status, and images on all e-commerce sites


• Manage inventory levels across platforms to ensure availability and minimize stock issues


• Analyze and report on e-commerce KPIs such as sales, conversion rates, and traffic to inform business decisions


• Deliver prompt and effective customer service to maintain high chat performance and customer satisfaction


• Coordinate with fulfillment teams to ensure timely order processing and adherence to service level agreements (SLAs)


• Partner with marketing teams to conceptualize and support marketing initiatives and ensure campaign communication reaches target audiences via social platforms


• Assist Finance teams by accurately documenting online sales, purchase orders, requisition forms, and invoices into the system promptly


• Collaborate with Design teams to ensure all required images are produced accurately and on time

Required competencies and certifications

• Proven ability to organize and manage multiple tasks efficiently under tight schedules and deadlines


• Strong written and verbal communication skills to support cross-team collaboration and customer interaction


• Ability to work independently and collaboratively within a team environment


• Meticulous attention to detail in managing product information and documentation

Preferred competencies and qualifications

• 1-2 years of relevant industry experience in e-commerce sales, marketing, or operations


• Candidates with more years of relevant experience may be considered for Senior and Manager position