E-Commerce & Fulfilment Operations Executive

Who we're looking for:

If you:

• Want to run e-commerce fulfilment for two growing brands, covering both direct and 3PL fulfilment


• Enjoy a role that mixes desk work with time on the warehouse floor


• Want to build experience managing inventory, packers and 3PL partners


• Want to join a great working environment in a company with a purpose

Location: Jalan Pemimpin, 5 mins walk from Bishan / Marymount MRT Position: Full-time, permanent position

Responsibilities:

E-commerce fulfilment and warehouse operations (35%)

• Oversee daily picking and packing for e-commerce orders out of our B2C warehouse, managing a team of full- and part-time packers


• Manage stock transfers from our B2B warehouse into the B2C warehouse and into our 3PL, keeping the right level of cover in each.


• Arrange courier pickups and last-mile deliveries.


• Handle inbound pallets, storage of marketing materials, and general upkeep of the stock area.


• Keep the warehouse laid out so pallets can be inbounded without a backlog, and raise it early when space is running short.


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Packer planning and management (25%)

• Plan packer headcount and shifts against order forecasts, including campaign peaks such as double days.


• Hire, onboard and train part-time packers, and bring in ad-hoc labour when volume spikes.


• Set packing targets, monitor performance against them


• Maintain packing cost vs. target


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3PL and vendor management (20%)

• Own the day-to-day relationship with our e-commerce 3PL, from onboarding and transition through to steady state.


• Check 3PL billing against what was actually shipped, and raise claims for errors, damage or loss.


• Monitor service levels on pick accuracy, dispatch time and stock accuracy, and chase corrective action when they slip.


• Govern 3PL cost vs. targets


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Inventory management (15%)

• Run monthly e-commerce stock counts and the half-yearly full count.


• Investigate and clear variances between system and physical stock.


• Manage returns, damages, expiry and write-offs on B2C stock.


• Keep stock records in our ERP current and accurate.


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Marketing support and consumer orders (5%)

• Prepare and send stock for marketing events, activations and retail drops.


• Handle small volumes international e-commerce orders..


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Requirements

• 2-4 years in e-commerce fulfilment, warehousing, or 3PL operations.


• Some experience supervising or coordinating a small team, including part-time or contract staff.


• Comfortable spending part of the week on a warehouse floor. This role is hands-on.


• Good Excel (pivot tables, lookups) and confident working in an ERP. Microsoft Dynamics Business Central experience is a plus.


• Clear written English for working with 3PLs, couriers and marketplace platforms.


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Nice to have

• Worked with Shopee, Lazada or TikTok Shop seller centres.


• Familiar with how 3PLs bill (pick fee, storage, handling) and managing cost


• Has set up or reworked a warehouse layout before.


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Perks

• Full staff benefits - Annual Leaves, $300/year for health & wellness etc.


• Office-hours, aircon environment


• Friendly team members, fun & engaging company events & team activities


• Great opportunities to learn and grow your career in operations


• Opportunity to be a value-adding team member in a fast-growing regional brand