E-Commerce Inventory Admin Executive

Inventory Support

a.      Inventory

• Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
• Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.
• Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post) Maintain and update records that will be used as references for checking and validation of items

b.      Master Data

• Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
• Liaise with Retail Operations in printing of new price tags for items with correct price tags

E-Commerce Admin

• Process online orders including printing of packing list, delivery Order and receipt
• Distribute orders to packers
• Liaison between CAG and frontline staff from goods order and goods delivery
• Track order fulfilment status
• Administrative duties such as filing of E-commerce documents
• Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
• Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

Customer Care

• Handle online customers’ enquiries, feedbacks and reservations
• Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
• Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

General

• Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 3 years’ experience in similar role
• Strong experience with ecommerce and the ability to drive sales with creative marketing ideas and strategies
• Strong written and oral English communication skills
• Excellent customer-service orientation
• Ability to partner with multi-departments and external stakeholders
• Problem-solving skills and meticulous attention to detail
• Good organisational skill
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment 

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances