E-commerce & Live Operation Specialist
Uliao Pte. Ltd.
Description
Location: West
Industry: Beauty & Wellness (E-commerce)
Employment Type: Full-Time (5 days)
What You'll Need to Do:
1️⃣ E-Commerce & Platform Management
Oversee daily operations on Shopify, Lazada, Shopee, TikTok, and other marketplaces.
Develop and execute e-commerce strategies to boost sales and enhance brand visibility.
Plan and optimize ad spent to maximize ROI and revenue growth.
Track and analyze key performance metrics (sales, ROAS, CTR, conversion rates)
2️⃣ Product Listings & Merchandising
Upload, optimize, and manage product listings with SEO-friendly descriptions and accurate specifications.
Plan promotional campaigns, product bundling, and category merchandising to drive conversions.
Conduct A/B testing and use data-driven insights to enhance product performance.
3️⃣ Live Stream Operation
Set up and check equipment to ensure smooth live sessions.
Manage and facilitate live-stream sessions to boost engagement and conversions.
Run ads and promotions during live streams to attract more viewers.
Troubleshoot technical issues quickly to keep the stream running smoothly.
Engage with customers in real-time and work with the live host to answer questions in the comment section.
4️⃣Influencer Collaboration & Management
Use affiliate tools to search for and engage with affiliate creators to promote our brands and products.
Assist in setting performance goals and target plans for influencers conducting live sessions.
Monitor and evaluate influencer campaigns, tracking key metrics such as engagement, conversions, and sales impact.
5️⃣ Customer Service & Inventory Coordination
Collaborate with customer service teams to handle inquiries, complaints, and returns.
Work with logistics and inventory teams to manage stock levels and ensure timely order fulfillment.
Qualifications:
Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field.
4+ years of experience in e-commerce, preferably in retail or consumer goods.
Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Facebook, Instagram, TikTok).
Strong ability to analyse data and make data-driven decisions.
Result-driven, able to work in fast-paced environments and meet tight deadlines.
Tech-savvy and multitasking skills to juggle multiple e-commerce operations seamlessly.
Fluency in English and conversational Mandarin is required to effectively communicate with Mandarin-speaking clients.
Experience managing regional or international e-commerce markets (Singapore, Malaysia, Indonesia) is a plus.
Join Us!
Leading the way in E-commerce Beauty & Wellness
Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.
With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.
At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong and the United States, with "IEM" being one of the world's leading luxury skincare brands.