Description
ECOMMERCE OPERATIONS MANAGER
Roles & Responsibilities
· Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc
· Managing a team of ecommerce specialists including web designers, graphic artists, SEO experts, copywriters, and programmers
· Managing and growing an online store with multiple departments, including marketing, design, customer service, operations, fulfillment, and IT
· Determining which products will be most successful based on competitor offerings and customer preferences
· Managing all aspects of the company’s ecommerce business including inventory, shipping, customer service issues, and taxes
· EDI or API integrations, new item setup, ongoing error handling & escalation to developer resources, etc.
· Assist to develop and implement demand generation plans to grow site revenue
· Liaise with Designer Team on artwork requirements and monitor deadlines for completion
· Responsible for stock inventory accuracy and to address any discrepancy
· Assist Customer Relations department on product knowledge
· Generate analysis and sales reports on regular basis
· Logistic coordination when required
· Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations
· Other duties as assigned
· Flexibility to manage a business that can operate 24/7/365
·
Skills:
· Inventory management
· Customer service
· Data analysis
· Communication
· Operations managers
Requirements:
· Degree or above
- 5 + years of relevant work experience; within a similar eCommerce role
- Management experience in operations, preferable in Grocery retail, including positions of leadership.
- 1- 3 years of experience in working with or developing eCommerce operations systems.
- 1 -3 years experience working across eCommerce project launches and managing project roll-outs
- computer programming languages, website design and coding in Python, PHP, Linux,
- Effective interpersonal and communications skills (verbal and written)
- Proficient in Excel, PowerPoint
- Strong analytical skill
- Identify with company's corporate culture and obey the company's arrangements;
- Demonstrated ability to work in a fast-paced, “self-starter” environment.
- Team player with a positive ‘can-do’ attitude.
- Energetic and enthusiastic – has a sense of urgency.
- Ability to multi-task and meet simultaneous tight deadlines.
- Has the ability to thrive in a challenging environment where priorities often change.
- Passionate about the customer and all elements of the customer experience.
- Flexibility to manage a business that can operate 24/7/365
- A desire to continually learn, improve and go the extra mile
- An attitude of accountability and excellence.