E-Commerce & Marketing Coordinator| 5-Day Work Week | Start Immediately

Job Overview

We are looking for a responsible and organised E-Commerce & Marketing Coordinator to support the day-to-day operations of our e-commerce and retail business. The role involves managing online orders, attending to customer enquiries, maintaining our e-commerce platforms, and supporting retail marketing activities. The ideal candidate should be able to multitask, work independently, and provide excellent customer service in a fast-paced environment.

Key Responsibilities

1. Online Order Processing & Fulfilment

• Process and manage online orders from Shopify, Shopee, RedMart, TikTok Shop, WhatsApp, and phone orders.

• Coordinate with internal departments to ensure accurate and timely order fulfilment.

• Follow up on order-related issues and assist in resolving customer enquiries where necessary.

2. Customer Service

• Attend to incoming phone calls and customer enquiries in a professional and courteous manner.

• Assist customers with product enquiries, order status, promotions, membership, vouchers, and redemption enquiries.

• Handle customer feedback and resolve issues promptly.

3. E-Commerce Management

• Maintain and update the company's website and e-commerce platforms.

• Create and upload new products.

• Update product information, pricing, promotional banners, and other online content.

• Ensure product listings remain accurate and up to date.

4. Retail Marketing Support

• Prepare and coordinate retail marketing materials, including promotional posters, price tags, point-of-sale materials, and other marketing collaterals.

• Assist in the execution of promotional campaigns, atrium fairs, roadshows, exhibitions, and other marketing activities.