E-Commerce & Operations Assistant (SME)
Chinmega Electric
Description
About the role
You will take ownership of day-to-day e-commerce operations, delivering excellent customer experiences while leveraging AI tools to improve efficiency and scalability in a growing SME.
Key responsibilities
Manage online stores and marketplaces to maintain smooth e-commerce operations
Handle returns, warranty claims, and after-sales support to resolve customer issues efficiently
Create and optimize product listings, including descriptions, pricing, and images, to enhance sales performance
Monitor inventory levels and ensure product information accuracy across platforms
Respond promptly to customer enquiries via email, chat, and phone to provide professional support
Resolve customer issues with a focus on customer satisfaction and retention
Schedule and coordinate deliveries and installation appointments for customers
Liaise with customers, installers, and logistics partners to ensure timely project completion
Take ownership of tasks and solve problems independently in a fast-paced environment
Learn and adapt to new software and AI technologies to support business growth
About you
Strong communication skills demonstrated through effective customer interaction and issue resolution
Customer service skills applied to provide excellent before- and after-sales support
Ability to multitask and stay organized in managing diverse responsibilities
Willingness to learn and apply new software and AI tools to improve business processes