E-Commerce Operations & Brand Associate

Your primary goal is to grow our brand's independent ecosystem- our direct-to-consumer (DTC) website- while strategically managing our presence on marketplaces. You will drive sales through brand-led content, community retention, and high-margin direct sales. You are the bridge between our digital marketing and our physical fulfilment, ensuring every customer journey is seamless from "click to delivery."

Key Responsibilities

1. Growth & Brand Visibility

• Direct-to-Consumer (DTC) Strategy Lead the daily operations of Axquisite website (Shopify), optimizing product SEO to boost organic traffic while ensuring a frictionless journey. From landing page discovery and checkout to final physical delivery.

• Design and Deploy Regular newsletters, automated "abandoned cart" flows, and "re-engagement" triggers to drive repeat purchases.

• Database Management: Clean, segment and grow our customer list. Turn one-time buyers into "loyal subscribers" through targeted loyalty programs.

• Content & Campaign Execution: Conceptualize and execute marketing campaigns focused on increasing brand awareness and sales volume. This includes content creation, managing community platforms (social media, email, e-commerce, and chat ), and the content calendar to drive organic engagement.

• Conversion Rate Optimization (CRO): Monitor website analytics to identify where customers drop off and suggest improvements to the UI/UX to boost sales.

• Marketplace Management: Manage our Shopee, Lazada, and TikTok Shop storefronts, ensuring product listing is optimised for organic sales and pricing is accurate and synced across channels. Act as a guardian for our margins by flagging platform fee or policy changes the moment they are announced to keep our pricing competitive yet highly profitable.

• Community & Retention: Own the relationship with our customers. Manage inquiries across social media, email, and e-commerce platforms, turning questions into sales and building long-term customer loyalty.

2. Operations & Fulfillment

• Coordinate the end-to-end order process. Work with internal teams to ensure every sale—from our website or marketplaces—is fulfilled efficiently and promptly.

• Manage day-to-day operations, including the packing and dispatching of parcels, ensuring our products reach customers in perfect condition.

• Prepare and generate quotations, orders, and invoices. Ensure all recorded transactions derived from source documents are 100% accurate.

• Lead regular stock takes and quality checks. Maintain precise inventory records to prevent overselling and ensure product excellence.

Requirements

• Preferably 1–2 years in E-commerce Operations or Digital Marketing

• Candidates without experience in Shopify/WooCommerce/Marketplaces are welcome to apply.

• Experience in handling Shopee, Lazada, Amazon Seller Centers, and related backend systems is an advantage.

• Adept in Canva, Meta Business Suite, Google Ads & Google Suite will be a plus

• Excellent communication skills and CRM

• Quick-thinking and proactive. You don't just "do the task"—you look for ways to optimize the workflow, protect margins, and improve the customer experience.

• Ability to work as part of a team and take direction accurately

• Strong computer skills, including MS Office and web-based systems