E-Commerce Operations Executive

Key Responsibilities:

1. E-commerce Operations

• Manage daily operations of e-commerce platforms and website

• Ensure product listings, pricing, promotions, and content are accurate and up to date

• Monitor order processing, fulfillment, returns, and customer issues

• Coordinate with logistics, warehouse, design and Sales & Marketing department

2. Sales & Performance Management

• Track sales performance, conversion rates, traffic, and key KPIs

• Prepare regular performance reports and insights for management

• Identify opportunities to improve conversion, AOV, and customer retention

3. Campaign & Promotion Support

• Strategize marketing campaigns, product launches, and seasonal promotions

• Ensure campaigns are launched on time and correctly implemented

• Troubleshoot platform or operational issues to minimize downtime

4. Customer Experience Optimization

• Ensure a smooth end-to-end customer journey from browsing to post-purchase

• Improve loyalty program to ensure customer retention

• Support initiatives to improve site usability and customer satisfaction

Experience & Skills:

• Minimum 1 year of e-commerce, digital marketing or related operational experience (preferred)

• Strong understanding of online sales funnels and customer journeys

• Ability to analyze data and draw actionable insights

• Proficient in Excel/Google Sheets and basic analytics tools

Technical & Functional Knowledge:

• Familiarity with order management, inventory tracking, and fulfillment workflows

• Basic understanding of digital marketing channels (paid ads, email, SEO)

• Experience working with marketplaces (Shopee, Lazada, Amazon, Grab, Foodpanda) is an advantage

Personal Attributes:

• Highly organized and detail-oriented

• Strong problem-solving and multitasking abilities

• Good communication skills and ability to work cross-functionally

• Proactive, adaptable, and eager to learn in a fast-paced environment