E-commerce Sales Admin

1. Order Management

• Process and monitor daily e-commerce orders across platforms (e.g., Shopee, Lazada, company website)


• Ensure timely and accurate order fulfilment and delivery coordination


• Handle order discrepancies, returns, and refunds

2. Customer Service Support

• Respond to customer enquiries via online platforms in a timely and professional manner


• Resolve issues related to orders, deliveries, and product information


• Maintain high customer satisfaction and service standards

3. Inventory & Coordination

• Track stock levels and coordinate with warehouse/logistics team for replenishment


• Ensure product availability and update listings accordingly


• Assist in stock reconciliation and reporting

4. Product Listing & Content Management

• Create and update product listings, including descriptions, pricing, and images


• Ensure accuracy and consistency across all e-commerce platforms


• Support promotional campaigns, discounts, and online sales activities

5. Sales & Reporting

• Generate regular sales and performance reports


• Monitor sales trends and highlight key insights to the team


• Assist in analysing campaign performance

6. Administrative Support

• Maintain proper documentation of transactions and processes


• Support the team in ad-hoc administrative duties and projects