E-Commerce Sales Executive (Mandarin Speaker, based in Singapore)
Ideal Reliance
Description
Key Responsibilities:
1. Sales & Revenue Growth
Monitor sales performance and track KPIs.
2. Product Listing & Content Management
Create and update product listings with accurate descriptions, pricing, tags, and images.
Optimize content for search visibility and conversion.
Coordinate with marketing/design teams for promotional visuals and campaigns.
3. Platform & Store Management
Manage store operations across e-commerce platforms.
Monitor inventory levels and coordinate restocks.
Ensure compliance with platform policies, pricing structures, and brand guidelines.
4. Promotions & Campaigns
Execute online sales campaigns, flash deals, vouchers, and festive promotions.
Liaise with platform account managers for participation in big campaigns.
5. Customer Engagement & Support
Respond to customer inquiries, complaints, and feedback promptly.
Ensure positive customer experience and encourage repeat purchases.
6. Data Analysis & Reporting
Analyze sales data, trends, competitor performance, and pricing strategies.
Prepare performance reports.
Recommend improvements based on insights.
7. Collaboration
Work closely with marketing, logistics, and operations teams.
Provide input on product selection and bundling ideas.
Requirements:
Diploma/Degree in Business, Marketing, E-Commerce, or related field.
Proven experience in e-commerce sales or digital retail (1–3 years preferred).
Familiarity with platforms like Shopee and Lazada
Strong understanding of online sales strategies and digital marketing.
Excellent communication and customer service skills.
Ability to work independently and meet targets.
Must be able to speak, read, and write Mandarin to communicate with Mandarin-speaking stakeholders.
Preferred Skills:
Experience with ads (e.g., Shopee Ads, Facebook Ads, Google Ads).
Knowledge of SEO/SEM for product listings.
Basic graphic design skills (Canva, Photoshop) is a bonus.
Working Conditions:
Location: Marsiling Rd, Singapore
Employment Type: Full-time
Working Hours: Standard office hours, 5 days per week
Salary Range: SGD 2000 – SGD 23500