E-Commerce & Social Media Executive

About Us

Racing World is a growing SME in the motorcycle apparel industry in Singapore, supplying motorcycle apparels to customers. We are looking for a hands-on team member to manage our online sales channels and customer enquiries.

Job Summary

You will manage and optimize online sales channels and customer interactions to drive business growth. This role involves maintaining accurate product listings, coordinating order fulfilment, executing social media advertising, and supporting marketing campaigns.

Responsibilities

• Upload, update, and maintain accurate product listings on the company website, Shopee, and Lazada to ensure up-to-date inventory and pricing

• Verify product photos, descriptions, pricing, and stock information for accuracy and consistency across platforms

• Respond promptly and professionally to customer enquiries and messages on social media and e-commerce platforms to enhance customer satisfaction

• Coordinate online order processing and collaborate with internal teams to ensure timely fulfilment and delivery

• Create and publish engaging advertisements on social media channels including Facebook, Instagram, and TikTok to increase brand visibility and sales

• Monitor basic advertisement performance metrics and recommend actionable improvements to optimize campaign effectiveness

• Support the planning and execution of simple marketing campaigns and promotional activities to drive customer engagement and sales growth

• Utilize basic Photoshop and Canva skills to assist in creating marketing visuals and simple designs for online content

Required competencies and certifications

• Diploma in Marketing, Business, E-commerce, or related field

Preferred competencies and qualifications

• Basic experience using Shopee, Lazada, or other e-commerce platforms to manage online sales

• Familiarity with social media posting and messaging to engage customers effectively

• Ability to write clear and simple product descriptions in English to support online listings

• Basic knowledge of Photoshop and Canva to create and edit marketing materials

• Simple design skills to support marketing content creation

• Strong organizational skills and responsibility to manage multiple tasks and customer interactions efficiently

• Comfortable working in a dynamic SME environment with a collaborative team approach

• Entry-level candidates with a keen interest in e-commerce and marketing are encouraged to apply

Working Hours

• Monday to Friday: 10am to 7pm

• Saturday: Once a month, off day will replace on the next Monday