E-Commerce Specialist (Contract role)

Position Overview:

Opportunity to drive local digital P&L by achieving commercial outcomes while ensuring operational excellence across brand site, marketplaces, and on-ground store fulfilment. The E-Commerce Specialist will also build strong relationships with local Merchandise teams and vendors to secure hero and pre-order inventory, and stay connected to local market data to inform commercial decisions.

Reporting Line:

• Reports to: eCommerce Manager (Regional)

• Close collaboration with: Singapore General Manager, Merchandising and Marketing teams, Regional Ops.

Job Description:

A. Digital Operations Excellence

• Manage daily order workflow: failed order actions, store coordination, fulfilment follow-up, order reallocation.

• Partner with logistics vendors and stores to protect SLA, customer satisfaction, and operational cost efficiency.

• Secure hero items and pre-order inventory by maintaining strong relationships with the local Merchandise team and key vendors.

• Ensure campaign readiness in landing page quality, and localization of regional creative assets.

B. Store-Level Operations Excellence

• Conduct in-store training and accountability checks on packing and fulfilment process in-store.

• Optimize process for consignment stocks and physical inventory audits, including direct fulfilment in store when needed.

• Coordinate pre-order fulfilment with local stakeholders (store ops, merchandising).

• Resolve local courier disputes and marketplace partner issues.

C. Local eCommerce P&L (Sales, Margin, Cost)

• Promotion planning and setup to drive and grow conversion of eCommerce sales.

• Support to achieve full local eCommerce P&L targets: traffic, conversion, MU mix, fulfilment efficiency, profitability.

• Diagnose business gaps and propose actionable recovery plans with clarity and speed, such as pricing, promo setup, category/SKU prioritization.

• Stay connected to local market numbers and performance data to identify trends, risks, and opportunities.

• Opportunity to be involved in regional work, or secondary market support such as Thailand, depending on candidate performance and business need.

Requirements:

• Diploma holder preferably in Business, Retail Management or eCommerce.

• 1-3 years of working experience, preferably with eCommerce experience.

• Strong cross-functional collaboration (merchandising, logistics, stores).

• Business acumen to drive commercial decisions will be a plus.

• Fluent English; Mandarin or Thai language skills a plus but not required.

• Willing to travel and work at stores in Singapore and respond to critical issues outside standard hours when necessary.

*This is a contract role till 31 January 2027.