E-Commerce Warehouse Supervisor @ Victoria's Secret/ Bath & Body Works

POSITION SUMMARY

Manage the e-commerce warehouse operations, by coordinating with cross-functional teams to ensure efficient e-commerce fulfilment operations, including inventory management, logistics, and customer support.

Key Responsibilities

• Oversee daily warehouse operations, including receiving, picking, packing, and dispatch of e-commerce orders.


• Supervise and allocate tasks to warehouse staff to ensure smooth and efficient operations.


• Monitor order fulfilment, inventory accuracy, and timely dispatch.


• Conduct stock counts and resolve inventory discrepancies.


• Coordinate with logistics partners to ensure timely delivery.


• Monitor team productivity and ensure compliance with SOPs and safety standards.


• Prepare operational reports and track key warehouse KPIs.


• Identify and implement process improvements to enhance efficiency.


• Support peak periods, campaigns, and promotional activities as required.

Requirements

• Diploma in Logistics, Supply Chain, Business, or related field.


• 2–3 years of relevant warehouse/e-commerce experience, with supervisory experience preferred.


• Good knowledge of warehouse and inventory management.


• Strong leadership, organisational, and problem-solving skills.


• Familiarity with WMS/ERP or e-commerce platforms is an advantage.


• Able to work in a fast-paced environment and manage multiple priorities.