Description
The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Role Summary
Ecommerce Assistant Manager is responsible for ensuring accurate, timely, and high-quality product listing execution for Club21.com, while driving continuous improvement of listing processes, tools, and system integration.
This role plays a key control function in maintaining pricing and data accuracy, supporting speed-to-market, and improving product page quality to support conversion performance. The position works closely with Ecommerce, Studio, UX/Development, and MIS teams to strengthen end-to-end product data workflows and reduce manual processes.
Key Responsibilities
1. Product Listing Ownership
Manage end-to-end product listing for Club21.com across categories and markets.
Ensure accuracy of pricing, product attributes, descriptions, and imagery.
Maintain listing speed and quality in line with business timelines and campaign launches.
Perform quality checks to minimise listing errors and customer complaints.
2. Product Page & Listing Tool Improvement
Collaborate with UX developers to improve listing workflows and tools.
Support implementation of initiatives such as:
Image-on-model workflow enhancements
Product page improvements to support conversion
Identify opportunities to improve listing efficiency and user experience.
3. MIS & System Collaboration (M3 Improvement)
Partner with MIS to improve product data structure and governance within ERP.
Support data completeness and system enhancements, including:
Carryover tracking
Country of origin and HS code accuracy
Structured data flow between systems – from shopify to marketplaces
Reduce dependency on manual Excel processes by improving system-based workflows.
4. Cross-Functional Coordination
Work closely with Studio team to ensure timely asset readiness.
Coordinate with Merchandising, Operations, and MIS teams to resolve data issues.
Support process documentation and continuous improvement initiatives.
Key Performance Indicators (KPIs)
Product listing accuracy rate
Listing turnaround time / speed to market
Reduction in pricing or data discrepancies
Improvement in workflow efficiency and system adoption
Contribution to product page quality and conversion support
Requirements
5 years of experience in ecommerce product listing and excel formulas.
Strong attention to detail and data accuracy.
Experience working with Shopify.
Comfortable working with systems and data; experience with ERP is advantageous.
Strong coordination and communication skills across cross-functional teams.
Process-oriented mindset with interest in system improvement and automation.