Ecommerce Assistant

The Ecommerce Assistant supports the day to day fulfilment of orders across Shopify, Shopee, Lazada and TikTok Shop. The role is customer minded, ensuring all orders are processed accurately, collected on time and dispatched smoothly. Strong attention to detail and proactive communication are essential.

Key Responsibilities:
Process and fulfil daily ecommerce orders across Shopify, Shopee, Lazada and TikTok Shop, ensuring accuracy and timeliness

Pick, pack, label and prepare parcels for courier collection, including quality checks before dispatch

Update order statuses and ensure smooth handover to couriers within platform SLA requirements

Monitor stock availability and coordinate inventory movement between warehouse, retail and ecommerce

Flag low stock, discrepancies or damaged items promptly and maintain an organised fulfilment area

Communicate with customers on order status, delivery, availability, returns and showroom visit coordination

Process returns and reverse logistics, including system updates, stock reconciliation and courier tracking

Coordinate with internal teams and system providers to resolve operational or system issues

Support campaign periods, promotions, replenishment and ad hoc operational tasks

Requirements:
Ecommerce and fulfilment experience required, retail experience is a bonus

Able to work independently and follow systematic processes

Comfortable with technology and basic computer skills

Strong communication and teamwork

Able to work quickly and handle repetitive tasks accurately

Physically able to handle parcels and lifting

Willing to work during peak periods as needed to fulfil orders