Description
The Ecommerce Assistant supports the day to day fulfilment of orders across Shopify, Shopee, Lazada and TikTok Shop. The role is customer minded, ensuring all orders are processed accurately, collected on time and dispatched smoothly. Strong attention to detail and proactive communication are essential.
Requirements:
Higher Nitec, Diploma or higher
Ecommerce and fulfilment experience required, retail experience is a bonus
Able to work independently and follow systematic processes
Comfortable with technology and basic computer skills
Strong communication and teamwork
Able to work quickly and handle repetitive tasks accurately
Physically able to handle parcels and lifting
Willing to work during peak periods as needed to fulfil orders
Key Responsibilities:
Process and fulfil daily ecommerce orders across Shopify, Shopee, Lazada and TikTok Shop, ensuring accuracy and timeliness
Pick, pack, label and prepare parcels for courier collection, including quality checks before dispatch
Update order statuses and ensure smooth handover to couriers within platform SLA requirements
Monitor stock availability and coordinate inventory movement between warehouse, retail and ecommerce
Flag low stock, discrepancies or damaged items promptly and maintain an organised fulfilment area
Communicate with customers on order status, delivery, availability, returns and showroom visit coordination
Process returns and reverse logistics, including system updates, stock reconciliation and courier tracking
Coordinate with internal teams and system providers to resolve operational or system issues
Support campaign periods, promotions, replenishment and ad hoc operational tasks