ECommerce Customer Services

We are seeking a detail-oriented and innovative E-Commerce Customer Service Executive to manage and deliver exceptional service and support to our clients across various communication channels. This role involves handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience that reflects our commitment to excellence and innovation in service.

• Respond promptly and accurately to customer enquiries across various platforms


• Manage return and refund requests efficiently via e-commerce platforms


• Liaise with internal departments to ensure seamless customer service


• Perform ad hoc duties as assigned by management


• Handle front counter operations, including repair collections and walk-in requests


• Address customer complaints, feedback, and calls with professionalism and empathy


• Schedule deliveries and service appointments with precision


• Coordinate with internal teams to resolve issues and ensure timely service


• Maintain composure and effectiveness in a fast-paced environment


• Utilize strong communication and computer skills to support daily operations

• Prior experience in customer service is preferred


• Diploma or degree in Marketing, Business, E-Commerce, or a related field.


• Ability to multitask and thrive in a dynamic, high-pressure setting


• Exceptional problem-solving and critical thinking abilities


• Detail-oriented with a passion for delivering outstanding customer experiences


• Proficient in Microsoft Office and Google Workspace

• Competitive base salary with performance-based incentives.


• Opportunities for professional development and training.


• Comprehensive health and wellness benefits.


• Hybrid work arrangements for enhanced flexibility.