Description
We are seeking a proactive and detail-oriented E-commerce Assistant/ Executive to support and grow our online sales channels, including our own e-commerce store and third-party marketplaces. This role requires a blend of operational agility, commercial savviness, and digital know-how to deliver growth, while strengthening presence of Wilmar brands online.
Key Responsibilities
Own E-commerce Store
Manage day-to-day operations of the company’s online store (new product uploads, pricing updates, stock adjustments, promotions, banners, and content).
Ensure accurate product information, availability, and smooth checkout experience.
Work with marketing team to execute and monitor online campaigns, SEO/SEM, social media, and email marketing.
Monitor web analytics (traffic, conversion, bounce rate) to optimize store performance.
Coordinate with logistics and customer service teams to track and improve customer experience.
Monitor competitor activity, pricing, and marketplace trends to identify growth opportunities.
Third-Party Marketplaces (including Redmart, Pandamart, Amazon)
Execute monthly promotions and activations on key marketplace platforms.
Ensure stock stability across all brands and platforms, with timely communication with client planning teams
Coordinate new product listings and improve product page experience to drive conversion
Coordinate PO fulfilment and logistic issues as relevant
Monitor competitor activity, pricing, and marketplace trends to identify growth opportunities.
Requirements:
1–3 years of experience in e-commerce, digital marketing, or online retail (own store and/or marketplaces).
Knowledge and prior experience with online store management platforms
Hands-on experience with digital analytics and digital marketing tools
Detail-oriented with strong organizational and time management skills
Team player with good communication and cross-functional coordination abilities
Ability to work under pressure and flexibility across multiple projects
A curious and growth-oriented mindset
Keen interest in consumer goods industry and consumer experience