Ecommerce & Live Stream Assistant

Job Description:

We are looking for a proactive and detail-oriented Ecommerce & Live Stream Assistant to support daily ecommerce operations and live streaming across multiple platforms and brands. This role is ideal for someone who is independent, organised, and passionate about ecommerce, digital content, and sales performance. You will manage marketplace accounts, coordinate promotions, execute livestream sessions, and analyse data to drive growth and customer engagement.

Key Responsibilities:

• 
  Ecommerce Account Management
  
  Manage and optimise online store accounts (e.g., Shopify, Lazada, Shopee, TikTok Shop, Amazon)
  
  Stay updated with platform tools, policies, and promotions
  
  Liaise with platform reps and resolve issues promptly
  
  Ensure accurate listings, pricing, and promotional compliance


• 
  Operations & Inventory
  
  Coordinate order fulfilment and inventory accuracy
  
  Monitor deliveries and resolve fulfilment issues


• 
  Campaigns & Promotions
  
  Plan and execute platform-specific promotions
  
  Collaborate with marketing teams and platform contacts
  
  Track campaign results and recommend optimisations


• 
  Live Streaming
  
  Plan and host product livestreams
  
  Prepare content, operate tools, and engage audiences
  
  Review metrics and improve performance


• 
  Data & Insights
  
  Analyse sales, traffic, and campaign data
  
  Recommend improvements to listings and strategies


• 
  Cross-functional Collaboration
  
  Support customer service improvement and post-sale experience
  
  Work closely with marketing and ops to align efforts

Requirements:

• Minimum 2 years of ecommerce experience across multiple platforms


• Strong knowledge of platform tools, trends, and updates


• Experience in live streaming or video commerce is a plus


• Analytical, organised, and skilled in multitasking


• Proficient in tools like Excel, Google Sheets, Google Analytics


• Good communication skills and a strong sense of initiative

Bonus Skills:

• Marketplace promotional tools and SEO for listings


• Basic content editing for ecommerce visuals