Ecommerce Operation Executive

Job Description:
Ecommerce Operation Executive

You will be the primary operational lead of our e-commerce business, overseeing daily activities across online platforms such as Shopee, Lazada, Tiktok Shop and Webstores. Your role ensures seamless execution of listings, promotions, fulfilment, and customer experience. A hands-on, proactive, and execution-driven mindset is essential for success.

This is a highly operational, front-line position where precision, agility, and attention to detail are crucial. You will play a central role in ensuring smooth platform performance, timely order fulfilment, and overall customer satisfaction.

Key Responsibilities

• Manage and maintain e-commerce platforms, including product listing, updates, and optimization across marketplaces (Shopee, Lazada, Tiktok Shop and Webstores).

• Coordinate with platform partners and support teams to execute promotions and campaigns effectively.

• Liaise with logistics partners to ensure accurate and timely deliveries, tracking, and returns.

• Oversee end-to-end order fulfilment processes—monitor order status, dispatch accuracy, and stock reconciliation.

• Monitor real-time inventory to prevent stockouts, overselling, or discrepancies.

• Prepare regular operational reports covering returns, refunds, promotions, and inventory variances.

• Ensure all data updates and reporting are accurate and timely for business tracking and decision-making.

• Execute campaign operations by uploading promotional assets, setting accurate pricing and mechanics, and adjusting listings during sales periods (e.g., flash sales, mega campaigns).

• Collaborate closely with marketing and design teams to align visual assets, banners, and content with campaign timelines.

• Partner with e-commerce platforms to ensure smooth and effective campaign execution.

• Track and analyze data to evaluate promotion performance, stock movement, and operational efficiency.

• Provide bi-weekly and monthly reports with insights and recommendations for process improvement.

• Manage customer communications through platform chat, email, or social channels, ensuring timely responses and resolution of escalations.

• Build strong working relationships with platform and logistics partners to support seamless operations.

• Maintain and improve operational SOPs to ensure consistency and accuracy across workflows.

• Support ad-hoc projects and assignments as required.

Job Requirements:

• Diploma in Marketing, Media, Communication, similar or related or at least 2 years working experience in the related field. 

• Good knowledge of e-commerce platforms and different digital marketing channels. 

• Excellent communication and interpersonal skills, both written and verbal. 

• Highly initiative with positive energy, able to work under tight schedules and deadlines.

• Consistently and independently solve problems and achieve objectives. 

• Process good attitude towards learning and improving. 

• Good analytical skills and attention to detail. 

• Able to work well in a team. 

• Basic understanding of design software such as Adobe Photoshop/Illustrator, not a must but a plus point. 

• Comfortable working in a fast-paced and constantly changing environment.