Ecommerce Operations Executive (DTC & Marketplace) [5.5 day - Woodlands]

Operations Executive (E-commerce) – Hone Aroma

About Us
Hone Aroma is a fast-growing home fragrance brand in Singapore, specialising in luxury, hotel-inspired scents and cold air diffusers.

We operate across Shopify (Direct-to-Consumer), Shopee, Lazada, and retail stores, and are building a strong brand-led ecosystem focused on customer experience and retention.

We are looking for a hands-on, detail-oriented operator to support both our daily fulfilment operations and e-commerce growth initiatives.

🎯 Role Purpose

You are responsible for ensuring a seamless experience from “order to delivery”, while supporting the growth of our DTC and marketplace channels.

This is a hybrid role combining:

• Operational execution (fulfilment, packing, inventory, logistics)

• E-commerce support (listings, campaigns, retention)

You will act as the bridge between operations, customer experience, and online sales performance, ensuring the business runs smoothly as we scale.

Key Responsibilities

Operations & Fulfilment (Core Responsibility)

• Pouring and re-bottling of aroma oils

• Pack and fulfil daily orders from Shopify, Shopee, and Lazada

• Ensure accurate picking, packing, and labelling of products

• Prepare stock for retail restocking and ensure retail inventory accuracy

• Coordinate courier pickups and parcel dispatch

• Inbounding inventory

• Ensure sufficient packing materials

• Inventory forecasting

Inventory & Warehouse Management

• Receive and inbound inventory into warehouse/office

• Maintain accurate stock levels across: Shopify (DTC), Shopee & Lazada (marketplaces), Retail stores

• Conduct cycle counts and resolve discrepancies

• Maintain clean and organised workspace

Marketplace Management (Shopee, Lazada)

• Manage and optimise product listings (titles, pricing, stock accuracy)

• Monitor marketplace performance and ensure smooth operations

• Track order issues, returns, and platform-related cases

• Ensure pricing and inventory are synced across platforms

• Joining sale campaigns for maximum exposure

DTC E-commerce Support (DTC Growth)

• Assist in managing Shopify, Shopee, Lazada store operations

• Support basic SEO optimisation of product pages

• Monitor customer journey (product page → checkout → delivery)

• Identify drop-offs or friction points and suggest improvements

• Increase product listing's conversion rate

Email and Content Marketing

• Deploy and assist with: Email newsletters, Re-engagement campaigns

• Maintain and organise customer database

• Support basic customer retention initiatives

• Using AI tools to generate new ad content (will be taught)

Customer Experience & Warranty Handling

• Handle product warranty claims and basic customer issues

• Troubleshoot issues and coordinate replacements

• Inspect returned items and process accordingly

• Ensure professional and timely communication

Logistics, Compliance & Documentation

• Ensure proper handling of import/GST documentation

• Track and verify GST payments for inbound shipments

• Maintain accurate operational records

👤 Requirements

• Fresh graduates are welcome - You'll be trained the right way

• Basic skills in Google Sheets / Excel

• Strong attention to detail and ability to follow structured processes

• Comfortable with hands-on operational work (packing, inventory handling)

• Able to work alone

What We’re Looking For (Must have)

• Extremely detail-oriented (you catch mistakes before they happen)

• Strong sense of ownership and responsibility

• Comfortable working both physically (operations) and digitally (e-commerce)

• Proactive mindset — you don’t just complete tasks, you improve them

• Calm, structured, and solution-oriented under pressure

• Familiarity with Shopify, Shopee, Lazada is a plus

• Proficient in English, both written and verbal

What We’re Looking For (Nice to have)

• Strong bonus for someone with experience starting their own e-commerce store

• Preferably 1–2 years experience in: E-commerce operations / fulfilment OR digital marketing / marketplace handling

• Basic skills in Canva and image editing

Growth Opportunity

This role will have the opportunity to grow into:

• E-commerce Operations Manager/Supervisor

• Marketplace or DTC channel ownership

• Process improvement and automation

Additional Information

• Based in Singapore

• 5.5 day work week. Monday to Friday: 9am – 6pm Saturday/Sunday: 10am – 2pm

• AWS (13th month bonus) provided

• Salary Range: $2,700 - $3,600

Application Process

You will be required to complete a short assessment as part of this application:

👉 https://forms.gle/Hnwg6A9exLgfqdZ87

Important: To demonstrate attention to detail, please select “Other” and type “1am” for Question 2 in the form.