eCommerce Support Specialist - eCommerce Customer Care

Company Description

Thryft is proud to be part of the growing secondhand market in Singapore and Asia by merging eCommerce with innovative resale technology and AI to enable trusted recommerce at scale. Our platform helps users declutter by trading in their preloved items for credits that can be used to shop sustainably. Since our inception in 2019, we have helped rehome over 90,000 items and served more than 30,000 satisfied customers. We are driven by a mission to create a more sustainable world by making high-quality preloved goods accessible and affordable for everyone.

Role Description

You will serve as a vital point of contact for Thryft customers, addressing inquiries, resolving issues, and ensuring an excellent customer experience. Daily responsibilities include managing customer communications across multiple channels, troubleshooting eCommerce-related queries, facilitating sales, and providing operational support to improve overall satisfaction. This is a full-time role with on-site work required at our warehouse.

Qualifications

• Strong customer service and communication skills to effectively address inquiries and provide an excellent experience


• Knowledge of eCommerce platforms and processes to support online transactions and troubleshoot related issues


• Keen to grow proficiency in sales/understanding of customer needs so as to drive satisfaction and loyalty


• Analytical skills to assess and resolve operational challenges efficiently


• Comfortable to work collaboratively in a small team environment


• Comfortable with travelling to our warehouse (based near Pioneer/Joo Koon)


• Comfortable with hands-on work including assisting with orders, as well as administrative tasks such as ordering from suppliers


• Prior experience in eCommerce or customer care is an advantage