Electronics Repair Technician

myFirst Company

Location: Singapore

Address: 8 Admiralty Street, #06-03, S757438

Key Responsibilities

Technical Inventory & Product Management

1. Oversee and execute the process for return and defective stock management, including systematic inspection, logging of defects, and coordinating appropriate technical resolutions (repair, disposal, or testing).


2. Conduct thorough product testing on returned, defective, and new stock to assess functionality, diagnose technical issues, and ensure quality control standards are met.

Specialized Customer & Team Support

1. Provide technical support to the customer service team, acting as a subject matter expert to address complex product technical issues and recommend effective solutions.


2. Support and serve walk-in customers, offering expert product knowledge, troubleshooting assistance, and processing requests at the physical location.


3. Collaborate closely with the eCommerce team and operations to resolve intricate customer-related issues stemming from online orders, focusing on product performance and technical specifications.


4. Administrative and General Duties


5. Complete simple administrative tasks and filing to maintain accurate operational records and streamline technical documentation.


6. Perform ad-hoc duties as assigned by management to support operational and technical team needs.

Requirements

1. Proven experience in a technical support, product testing, or operations role is highly desirable.


2. Strong technical aptitude and willingness to learn complex product functionalities and diagnostic procedures.


3. Excellent problem-solving skills with the ability to provide clear technical solutions.


4. Highly organized and detail-oriented, especially in managing inventory and documentation.


5. Strong communication skills for interacting with customers and internal teams.