Description
We’re looking for an Enterprise Account Manager to own and grow relationships with our launched enterprise clients. You’ll be the main point of contact, problem-solver, and trusted partner clients rely on once they’re live on our platform.
This role suits someone with a few years of client-facing experience who knows how to think critically, challenge requests, and proactively improve account outcomes — not just pass messages along.
What You’ll Do
Own a portfolio of launched enterprise accounts and act as their primary point of contact
Proactively manage account health by tracking issue trends, driving high-quality resolutions, and strengthening client relationships
Handle day-to-day client requests, investigations, and escalations end-to-end
Analyze client requests and propose thoughtful, practical solutions
Manage change requests across the full lifecycle:
Requirement gathering and clarification
Coordination with internal teams
Implementation and testing
Work closely with Product, Tech, and Operations teams to drive outcomes
Take on side projects, including internal initiatives related to product, processes, or tools
What We’re Looking For
Around 3 years of experience in account management, customer success, or a similar client-facing role
Passionate about Hospitality, Tourism and Technology
Excellent working directly with external clients and managing expectations
Analytical, structured thinker with a consultative mindset
Able to assess account risks, spot early warning signs, and take action
Strong communication skills and attention to detail
Experience working cross-functionally in a fast-paced environment
Based in Singapore, regional travel may be required.
Why Join GlobalTix
Work with global enterprise clients in the travel tech space
Real ownership of accounts and decisions that matter
Exposure to product, projects, and internal initiatives
A collaborative, down-to-earth team that values smart thinking and initiative
AWS & performance bonus
Hybrid work arrangement