Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
To drive the transition to sustainable logistics by (i) analyzing EV market trends, (ii) monitor and improve EV adoption, and (iii) managing the end-to-end deployment of electric vehicle fleets. This role bridges data-driven insights, operational execution, and EV enablement.
1. Market Research and Roadmap
- Strategic EV Analysis: Conduct deep-dive market research and feasibility studies on EV technology, battery efficiency, and Total Cost of Ownership (TCO) compared to ICE vehicles.
- Infrastructure Roadmap: Collaborate with BI teams to analyze and lead the end-to-end PMO lifecycle for EV charging station rollouts, from site selection and grid capacity analysis to final commissioning.
- Set regional benchmarks, identify target gaps, and drive corrective actions using data insights
2. EV Operations Support
- Serve as the primary liaison between SPX and Brand partners, supporting onboarding, daily operations, and offboarding.
- Develop and maintain SOPs for escalations, audits, and cross-functional collaboration to ensure accountability and timely support.
- Conduct site visits, ensure compliance with operational standards, and collaborate with field teams to resolve issues and implement new initiatives.
3. Reporting & Stakeholder Communication
- Develop and maintain operational dashboards, performance databases, and executive summaries for leadership and EV Adoption reviews.
- Present insights and findings to stakeholders to support data-driven decision-making and continuous improvement.
- Ensure compliance with SOPs and policies, support change management, and address recurring non-compliance issues with relevant teams.
- Develop advanced dashboards to track EV fleet uptime, energy consumption, and ROI, providing data-driven insights to senior leadership.
Requirements:
- Min 5 years of experience in performance management, operational excellence, or project management, preferably in EV logistics, e-commerce, or express delivery.
- Advanced proficiency in Excel and PowerPoint (or equivalent presentation tools).
- Strong negotiation, communication, and coordination skills.
- Effective communicator: able to deliver clear messages and clarify expectations with stakeholders.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Critical thinking and a mindset for continuous improvement.
- Proactive, accountable, and results-driven; willingness to go the extra mile.
- Proficient in English (written and spoken).