Executive, Account Management (FMCG Company)

Job Details:

Duration: 1 year (extendable/renewable depending on business needs and headcounts)
Working Days/Hours: Mon-Fri, Business Hours
Location: Islandwide, Singapore for client meetings, events and site visits.
Pay: Up to $4000

Key Responsibilities:

As a B2B Account Manager (Executive), you will manage and grow a portfolio of corporate customers purchasing services from the company. You’ll drive revenue and margin, deepen relationships, coordinate cross-functionally (Product, Ops, Supply Chain, Finance), and ensure a seamless end-to-end experience—from onboarding and pricing through to fulfilment, invoicing and after-sales support.

📌Job Description

📌Portfolio ownership & growth
- Own a book of B2B accounts; deliver GMV, margin, AOV and retention targets.
- Build account plans with quarterly goals, pipeline, and expansion plays (e.g., pantry programs, pre-orders, seasonal gifting).

📌Client success & relationship management
- Be the day-to-day contact for corporate buyers, finance approvers and facility/ops users.
- Run QBRs, service reviews and resolve escalations with clear RCAs and prevention plans.

📌Commercial execution
- Prepare quotations and proposals; coordinate contractual/term pricing and simple rebates within guardrails.
- Manage product lists (core SKUs, bundles), re-order templates, and multi-drop delivery setups.

📌Operational coordination
- Liaise with fulfilment teams, Supply Chain and Customer Service on orders, slots and delivery exceptions.
- Ensure proper onboarding (roles/approvals), consolidated invoicing and AR follow-ups with Finance.

📌Data & reporting
- Track performance using dashboards; build weekly/monthly reports (GMV, margin, order metrics, NPS/LM).
- Use Gsheet/BQ to identify gaps (stock, price, conversion) and propose actions.

📌Campaigns & seasons
- Support corporate campaigns and pre-order windows end-to-end.
- Coordinate internal comms, product availability, pricing windows and service readiness for peak periods.

📌Process improvement
- Log product/platform feedback (pricebooks, approvals, invoicing) and partner with Product/Engineering on fixes
- Document SOPs, exception flows and playbooks for repeatable success across accounts.

📌Compliance & governance
- Adhere to procurement guidelines, PDPA, finance controls and audit requirements; maintain clean documentation.

💎Job Requirements
• Min Diploma/Degree in Business, Supply Chain, Marketing or related field.
• 1–3 years of experience in account management, B2B sales, customer success or category/operations (e-commerce or FMCG preferred).
• Proficient in Excel/Google Sheets (pivot tables, lookups), Slides/Docs, and a CRM (e.g., Salesforce/HubSpot).
• Knowledge of B2B buying/approvals, entity structures, invoicing and AR follow-ups.
• Familiarity with fulfilment/last-mile concepts (slots, cut-offs, peak planning).
• Basic SQL is a plus.
• Singaporeans Only.

Interested applicants -> Simply click apply below with your updated resume :)

We regret to inform that only shortlisted candidates will be notified!

Thank you!

Ng Shirlyleen (R1769974)
RecruitFirst Pte Ltd (E.A.13C6342)