Executive, Partnership Management

Responsibilities: 

Administrative & Operational Support 

• Provide comprehensive administrative support to Partnership Management team to streamline daily operations. 

• Prepare and maintain accurate documentation, agreements, reports, and presentation materials. 

• Manage administrative duties, including daily form submissions, tracking partner activities, data entry, and monthly reporting. 

• Support internal and external communication, ensuring timely follow-ups and alignment across teams. 

Partnership Onboarding 

• Facilitate a smooth Billing Organisations / merchants onboarding process, including account setup, payment gateway configuration, and user training. 

• Coordinate with internal stakeholders (e.g. Operations, Product, IT, and Customer Service) to ensure a smooth integration and activation process. 

UAT (User Acceptance Testing) & Process Support 

• Coordinate and perform UAT testing activities in collaboration with KAMs and relevant internal teams. 

• Document UAT results, track issues, and support resolution efforts before go-live. 

Business Development & Relationship Support 

• Assist in the sales process by identifying and establishing relationships with potential Billing Organisations / merchants, conducting needs assessments, and presenting tailored solutions. 

• Negotiate and finalize Billing Organisations / merchants agreements, ensuring mutual benefit and full compliance with regulatory standards. 

• Deliver ongoing account management and support to maintain high levels of Billing Organisations / merchants satisfaction and long-term retention. 

• Assist in preparing proposals, presentations, and reports to support new business initiatives. 

Cross-Functional Collaboration 

• Collaborate effectively with internal stakeholders across sales, marketing, operations, and customer service to drive alignment and efficiency. 

• Participate in internal discussions to streamline processes and improve partner experience. 

Job Requirements 

• Diploma or Bachelor’s degree in Business Administration, Marketing, or related field. 

• 1–3 years of experience in business support, partnership management, or sales coordination roles preferred. 

• Experience in FinTech, payments, or digital services industry is an advantage. 

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with CRM tools preferred. 

• Excellent organizational and multitasking abilities to manage multiple priorities in a fast-paced environment. 

• Strong verbal and written communication skills. 

• Team-oriented with a customer-first mindset. 

• Detail-oriented with a high level of accuracy and strong problem-solving skills.