Executive, Platform Operations (E-Commerce Marketplace) / West / FMCG

About the Role

Our client is seeking a meticulous and dependable Executive (Platform Operations, E-Commerce) to support the Seller Excellence & Enablement team. In this role, you will help strengthen marketplace operations, improve seller experience, and drive governance across workflows. You will be actively involved in seller onboarding processes, performance monitoring, compliance tracking, and process optimization initiatives.

This is an excellent opportunity for individuals who enjoy operational problem-solving, building structured processes, and working cross-functionally in a fast-paced e-commerce environment.

Key Responsibilities

1. Marketplace Operations & Governance

• Support onboarding, offboarding, seller assessments, and aftersales processes.

• Track key seller metrics and ensure adherence to platform policies and SLAs.

• Consolidate seller and BPO data to identify trends, risks, and improvement opportunities.

• Assist in building playbooks and SOPs for core marketplace workflows.

2. Process Improvement & Automation

• Work with the Seller Excellence team to enhance internal workflows, including automation using tools such as Google App Script.

• Participate in testing, documenting, and implementing new tools or process changes.

• Identify inefficiencies and propose solutions to streamline operations.

3. Reporting & Insights

• Maintain dashboards and trackers to monitor marketplace performance.

• Produce operational reports and insights to support management decision-making.

• Highlight recurring issues, gaps, and areas for enhancement.

4. Cross-Functional Collaboration

• Liaise with internal teams such as Commercial, Finance, Tech, and Customer Service to resolve seller-related cases.

• Coordinate with vendor partners and BPO teams to ensure timely resolution and process compliance.

• Support outbound communications including policy updates, operational notices, and data validation.

Job Requirements

Requirements

• Degree in Business Administration, Operations, E-Commerce, or related fields

• Strong working knowledge of Google Sheets / Excel (basic formulas and data handling)

• Good communication and stakeholder coordination skills

• Detail-oriented, responsible, and able to manage repetitive tasks accurately

• Keen interest in marketplace operations and seller management

Nice-to-Have Skills

• Familiarity with SAP, BigQuery, or Google App Script (training provided)

• Prior internship or experience in e-commerce or operations support

What You Will Gain

• Hands-on exposure to marketplace operations and backend workflows

• Experience in process improvement and automation projects

• Opportunity to learn how Singapore’s leading omni-channel retailer runs its e-commerce marketplace

Details

• 1 year contract with completion bonus

• Up to $5,000/month *depending on experience

• Mon - Fri, Office hours

• Beside MRT (West)

Interested Applicants, please send in your resume by applying below.

We regret to inform that only shortlisted applicants will be notified.

Mandy Tay R1654634
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