Finance Shared Services Centre (FSSC) Manager

This is a strategic and hands-on leadership role requiring deep expertise in finance transformation, process standardization, automation (RPA/ERP), and cross-border compliance. The role partners closely with the Singapore HQ and global business leaders to ensure strong governance, control, and data-driven decision support across the enterprise.

Job Responsibilities

Leadership & Strategy

• Establish the FSSC organization structure, governance framework, and operating model aligned with Group CFO directives.

• Lead end-to-end transition from legacy finance processes in multiple countries to centralized SSC operations.

• Define and implement Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for each tower (R2R, P2P, O2C, Tax & Treasury, FP&A, MDM, Internal Control).

• Partner with senior business leaders across e-commerce, logistics, and digital sales to ensure finance processes are tightly integrated with commercial operations.

Operational Management

• Oversee all day-to-day operations of the FSSC, ensuring accuracy, timeliness, and compliance.

• Manage financial transaction processing for AP/AR, GL, consolidation, and reporting.

• Establish a governance and escalation matrix for multi-region issue resolution.

• Continuously review and improve workflow efficiency through process re-engineering and automation.

• Monitor SLA/KPI performance dashboards and implement corrective measures when needed.

Systems, Automation & Analytics

• Oversee ERP configuration and integration (SAP / Oracle / NetSuite or equivalent).

• Implement RPA-Robotic Process Automation, OCR-Optical Character Regonition, and workflow automation for high-volume, repetitive finance activities.

• Drive data integrity and analytics through master data management and BI dashboards (e.g., Power BI, Tableau).

• Collaborate with IT to ensure system access control, data privacy, and cybersecurity compliance.

Compliance, Control & Governance

• Ensure compliance with IFRS, local statutory requirements, tax regulations, and transfer pricing standards.

• Implement strong internal control frameworks and coordinate with internal/external audit teams.

• Establish segregation of duties (SOD), approval hierarchies, and audit trails across all systems.

• Oversee documentation of SOPs and process flow manuals for all functions.

People Leadership & Capability Development

• Build and manage a high-performing SSC team across Malaysia, with clear career paths and functional specialization.

• Mentor tower leads and ensure succession planning for key roles.

• Foster a culture of collaboration, accountability, and continuous learning.

• Implement structured onboarding and technical training for all SSC employees.

Job Requirements

• Diploma, Bachelor’s degree in accounting, Finance, Business Administration, or related field.

• Professional Qualification (mandatory): CPA, ACCA, CA, or equivalent.

• MBA or Master’s in Finance preferred.

• Minimum 15 years of progressive finance experience, with at least 8 years in a Shared Services or Regional Finance leadership role.

• Proven record of setting up or transforming finance SSCs for multinational or e-commerce companies.

• Deep expertise in R2R, P2P, O2C, and FP&A processes, with practical exposure to consolidation and intercompany operations.

• Experience managing cross-border finance operations across Asia / Europe / North America.

• Strong background in ERP systems (SAP, Oracle, NetSuite) and automation tools (RPA, OCR, BI).

• Familiar with digital commerce financial models — including online payment reconciliation, multi-currency settlements, platform integrations (Amazon, Shopify, Shopee, etc.), and chargeback control.

• Strategic thinker with operational discipline and execution focus.

• Excellent communication and stakeholder management skills across diverse cultures.

• Strong analytical and problem-solving mindset, with ability to drive change and influence outcomes.

• Proven ability to lead transformation projects and manage large multi-functional teams.

Performance Metrics / KPIs

• D+5 monthly close achieved across all entities.

• AP cycle <10 days and DSO <30 days.

• Zero repeat audit findings.

• >99% accuracy in financial data and reporting.

• ≥25% reduction in finance process cost per transaction.

• 100% SLA compliance across all process towers.