Functional Lead (Inbound - Outbound) - Operations, SPX Express (Bustos, Bulacan)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Monitor functional team members including the Shift In-Charge


• Creation of schedule and monitoring of tasks and duties


• Performance evaluation including appraisals, coaching and development Monitor the daily attendance


• Support and encourage the team members to put in their best


• Expected to possess in-depth knowledge of all inbound, sort pack and outbound procedures and know how to use tools and other equipment


• Ensure shipments’ and inventory transactions’ accuracy


• Supervise and coordinate unloading of inbound shipments, sorting and dispatch of parcels


• Orderly stacking of product


• Ensure parcels are processed accurately, timel,y and free of damage


• Understands that quality is never to be compromised


• Ensure that all team members wear protective gear during execution and monitor all team mates to ensure adherence to instructions


• Ensure Good Manufacturing Practice (GMP) will be applied

Requirements:

• Graduate of any bachelor’s degree


• Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing


• Has supervisory experience, both for direct and agency employees


• Keen with details and has a background in process improvement


• Knowledgeable with MS and Google Applications


• Amenable to be assigned in Bustos, Bulacan