Global Accounts Manager (Sales & Marketing) PW33
Trust Recruit
Description
Highlights:
Global account management
Customer Relationship Management
Commercial & Financial Management
Strategic Account Leadership
Serve as the primary global contact and relationship owner for assigned key accounts, ensuring consistent communication, governance, and performance management across regions and business units.
Develop and execute global account plans aligned with both customer objectives and the company’s strategic priorities, focusing on growth, innovation, and retention.
Identify opportunities within the account portfolio for cross-selling integrated freight forwarding and contract logistics solutions (air, ocean, warehousing, value-added services, etc.)
Facilitate global account reviews, quarterly business reviews (QBRs), and strategic alignment sessions with customer and internal stakeholders.
Customer Relationship Management
Build multi-level relationships (operational, commercial, and executive) to strengthen trust, transparency, and collaboration with the customer.
Act as an escalation point for service, operational, and billing matters, coordinating with country and regional operations to ensure resolution and service recovery.
Translate customer feedback and performance metrics into actionable improvement initiatives with internal teams.
Commercial & Financial Management
Drive account profitability through pricing governance, cost control, and yield optimization in line with agreed financial targets.
Develop annual account budgets, forecasts, and pipeline updates, ensuring accurate visibility in Salesforce and internal reporting systems.
Negotiate long-term agreements and renewals to safeguard commercial sustainability and customer satisfaction.
Cross-Functional Collaboration
Partner with countries operations to deliver seamless customer implementation and continuous improvement.
Oversee the development and periodic review of Standard Operating Procedures (SOPs) for each account to ensure operational alignment and compliance with customer SLAs and KPIs.
Support implementation teams in project kick-offs and ensure smooth handover to operations post-launch.
Performance, Governance & Compliance
Monitor and report on account performance, service levels, and financial outcomes to management through structured dashboards and business reviews.
Ensure adherence to company policies, Delegation of Authority, and compliance with contractual, ethical, and confidentiality obligations.
Champion continuous improvement and innovation within the customer’s supply chain, leveraging digital tools, automation, and sustainability initiatives.
Coach and guide internal stakeholders across regions and functions to align on global account objectives and customer requirements.
Requirements
Degree in Marketing, Logistics, Supply Chain Management, or a related field.
10–12 years of experience in the freight forwarding industry, with at least 3–5 years of experience managing global accounts.
Strong commercial acumen with a proven track record in growing key accounts and managing industry verticals.
Excellent stakeholder management, negotiation, and communication skills.
HOW TO APPLY:
Interested applicants, please email to “ref32@trustrecruit.com.sg”.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092