Global Sales Excellence Lead

Job Description

• Continuously define and refresh the Group Sales Excellence roadmap (included but not limited to capability building, process optimization, pricing, and selling tools) with leadership alignment and endorsement.


• Lead and drive the execution of Sales Excellence initiatives across Business Units, ensuring consistent adoption and measurable impact.


• Lead CRM implementation plan for all our Business Units across the globe.


• Identify (internal alignment/external best practices) and design new CRM initiatives to drive efficiency, enhance customer engagement and support business growth.


• Collaborate with cross functional / business stakeholders to gather and document unmet needs/issues and translate them into user stories from functional aspect for solution or CRM enhancement.


• Manage CRM-related projects across business units, from planning to execution, including customization, testing and deployment.


• Develop and maintain documentation, including process flows, user roles and profiles, test scripts, user guides, and training materials.


• Be the trainer for CRM related activities and serve as a system administrator for the CRM platform.


• Analysis of customer data and behavior including monitoring of strategy implementation, sales campaigns, customer complaints etc.


• Contribute to other tasks based on business needs as assigned by the direct supervisor.

• Bachelor’s or master’s degree in Business Management, Marketing, IT, Data Science, Finance or a related filed.


• >=10 years professional experience in sales excellence, sales operation, sales, business development or sales strategy roles in B2B industries.


• 5 years’ + experience as a Functional Specialist or Consultant with experience in the CRM space (Microsoft Dynamics 365 preferred).


• View Sales Excellence as a sales leadership discipline, not a support function.


• Hands-on experience in leading CRM rollouts, training programs, and system/new modules adoption.


• Good organizational skills with the ability to manage multiple priorities and meet deadlines.


• Strong communication and cross functional collaboration skills.


• Experience in data analysis & visualization, process mapping and documentation.


• Experience working in a regional or multi-country environment is preferred. Fluency in English is required, and proficiency in Mandarin is essential to liaise and collaborate with counterparts in China.

CCO Office

Manager