Growth Operations Associate (Telesales & Lead Generation), SPX Express

Our Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The Regional Brand and Growth Marketing team covers all aspects of online and performance marketing, which involve tracking and measuring data to better reach our users. Our local marketing teams work closely with the regional teams to localise and adapt strategies to increase brand awareness and acquisition in each market. Browse our Marketing team openings to see how you can make an impact with us.

About the Team:

NSS Program Team (Non Shopee) is in charge of driving SPX logistics service adoption beyond Shopee orders targeting social sellers and individual senders. The team designs and executes data-driven programs relating to customer acquisition, conversion, and retention, while managing performance tracking, budget allocation, and cost efficiency to achieve business targets. Combining strategic foresight with hands-on execution, NSS Program Team plays a pivotal role in scaling and commercializing SPX services.

Job Description:

• Support growth initiatives to increase hotline traffic and lead generation through SEO, social seeding, campaign support, and other growth activities.


• Conduct market research, seller/customer insight analysis, and competitor benchmarking within the Logistics/E-commerce industry.


• Track and consolidate performance metrics including hotline traffic, lead quality, conversion rate, and campaign performance.


• Coordinate and follow up cross-functional initiatives between Marketing, Branding, Product, Sales, and Operations teams to ensure execution progress.


• Support and monitor growth initiatives related to hotline traffic, lead generation, and telesales operations to optimize customer reach and conversion performance.

Requirements:

• Understanding of SEO, Digital Marketing, Lead generation, growth marketing and customer acquisition funnel

• Strong research, reporting, and data tracking skills                                                                              

• Good coordination and communication skills                                                                                                

• Proficient in Google Sheets/Excel and basic presentation tools 

• Proactive mindset with strong ownership and execution follow-up capability