Head of Key Account Management - Business Development, Shopee

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

About the Team:

The New Seller Flow team focuses on optimizing the onboarding experience for new sellers, ensuring a seamless and efficient journey from registration to their first sale. By leveraging data-driven insights and automation, the team enhances seller acquisition, activation, and retention, helping them succeed in Shopee’s dynamic e-commerce ecosystem. 

Job Description:

• Review and identify opportunities to enhance end-to-end performance of new sellers coming onboard the platform.


• Lead a large team to implement strategy and execution on seller incubation.


• Drive performance of all Incubation Key Account Managements within responsibility on dimensions including commercial performance, seller relationship, social media engagement, internal tools and systems, and special projects.


• Work closely with other key stakeholders across teams and departments to co-develop and launch strategic initiatives that help improve processes and sellers’ performance.


• Extract key insights on performance of sellers and initiatives for management reporting.


• Lead the team to review existing practices to make solid improvement recommendations and spearhead optimization projects based on data-backed analysis, critical thinking, and commercial judgment.


• Stay ahead of the curve on developments and trends within the e-commerce industry, especially with regard to business development and seller management.


• Support team lead in developing seller management strategy and initiatives.


• Create a healthy work environment within the team and grow more future leaders.


• Ensure correct and timely completion of team members’ performance reports.

Requirements:

• Bachelor’s or Master’s Degree in Business or related fields.


• Ideally 3–5 years of working experience, preferably in business development, sales, or account management.


• Ability to interact with a broad set of businesses and stakeholders.


• Good command of English.


• People management skills and experience managing a team.


• Strong stakeholder management skills and willingness to interact and share ideas while working with individuals from other departments.


• Data-driven mindset, logical thinking, and strong problem-solving skills.


• Result-oriented, self-driven, and strong negotiation skills.