IT Software Specialist - CRM

Responsibilities:

• Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.


• Collaborate with sales, marketing, ecommerce, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.


• Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.


• Train and support users on functionalities and best practices.


• Monitor and analyze data to identify trends, opportunities, and areas for improvement.


• Integrate CRM with other business systems and applications.


• Stay updated with the latest CRM and Ecommerce related technologies and trends.


• Ensure compliance with data protection regulations and industry standards.

Qualifications:

• Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.


• Proven experience in managing and optimizing systems in a retail environment.


• Experience in CRM/Ecommerce customization, configuration, and integration.


• Familiarity with sales and marketing processes within the retail industry.


• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.


• Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).


• Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)


• Proficiency in database management and data analysis.


• Excellent problem-solving and troubleshooting skills.


• Strong communication and interpersonal skills.


• Ability to work independently and collaboratively within a team.


• Detail-oriented with strong organizational skills.


• Familiarity with retail industry processes and requirements is a plus.