Description
What will you deliver?
- Be the key figure for driving revenue and margin growth within your customer accounts, meeting and exceeding all business measures such as EBIT and working capital.
- Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.
- Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
- Be accountable for the smooth daily operations and updated selling prices associated with your customers.
- Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
- Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
- Identify and secure new opportunities within your customer accounts.
- Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Company to the highest level.
- Ensure compliance with our sales policies and procedures.
- Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management or related discipline
- Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers
- Ability to think strategically and communicate effectively with all levels of management
- Ability to manage ambiguity and apply problem-solving skills
- Ability to influence across teams, creating effective internal business partnerships
- Ability to effectively manage multiple projects and work effectively under deadlines
- Understanding of financial concepts such as EBIT and working capital