Key Account Manager

The Key Account Manager is responsible for developing and managing strategic customer relationships to achieve business growth and long-term partnership objectives. This role focuses on key client acquisition, relationship management, early project engagement, and contract execution, ensuring customer satisfaction and business profitability.

Key Responsibilities:

An experienced sales professional who is proactive, analytical, and results-oriented — capable of understanding complex customer needs, translating them into actionable sales strategies, and coordinating cross-functional teams to deliver optimal solutions. He / she must demonstrate commercial acumen, professionalism, and resilience in handling high-value clients and long sales cycles.

1.      Key Account Development:

• Identify, acquire, and manage key accounts to expand business opportunities and strengthen market presence.

• Develop customized sales strategies and account plans tailored to major clients.

2.      Customer Relationship Management:

• Build and maintain strong, long-term client relationships through continuous engagement and trust-building.

• Serve as the primary point of contact for key clients, ensuring smooth communication and issue resolution.

3.      Early Project Involvement (UI Influence):

• Engage with customers early in the product or project development phase to influence design, specifications, and decision-making.

• Coordinate with internal technical and product teams to align solutions with customer needs.

4.      Business Negotiation and Quotation Management:

• Lead commercial discussions, negotiate pricing, and ensure competitive yet profitable quotations.

• Collaborate with internal teams to prepare proposals, costings, and sales documentation.

5.      Contract Management:

• Oversee the preparation, review, and execution of sales contracts in compliance with company policies.

• Monitor contract performance and ensure fulfilment of obligations.

6.      Cross-Functional Collaboration:

• Work closely with the Sales, Marketing, and Technical teams to deliver comprehensive customer solutions.

• Provide feedback and market insights to support product strategy and business planning.

Requirements:

·        Bachelor’s degree or above in Business, Marketing, or related field.

·        Minimum 5–8 years of experience in key account management or B2B sales, preferably with exposure to large or strategic clients within the Data Centre or related technology industries.

·        Proven track record in client acquisition, contract negotiation, and long-term relationship management.

·        Strong business acumen and strategic thinking.

·        Excellent communication, presentation, and negotiation skills.

·        Fluent in English and Chinese preferred.

·        Willing to travel as required.