Loyalty & Partnership Executive

Job Description:

• Assist with the planning and marketing of Loyalty and Partnership programme

• Manage all corporate orders and purchases and ensure end-to-end delivery within

  stipulated timeline

• Coordinate and liaise with the internal and external stakeholders to manage the

  loading of brand info and visuals onto the individual platforms

• Support the UI/UX testing of the Loyalty programme app and take charge of gathering feedbacks

  and requirements from the stakeholders to be implemented as part of the app

  enhancement plan

• Assist with the preparation of communication materials to the internal stakeholders

  and external members of the public

• Liaise with the key stakeholders from the respective brands to facilitate the campaign

  and promotion execution in entirety

• Coordinate the production and loading of all communication materials and ensure

  content accuracy and timely delivery to stores

• Perform data analytics to provide the respective stakeholders with useful insights and

  recommendations on how they can further harness the Loyalty programme to

  increase footfall and sales to store

• Manage and attend to reviews, enquiries and member’s feedbacks pertaining to the

  Loyalty programme and escalate any pressing matters to the immediate superior

  promptly

Job Requirement:

• Minimum 1 year of work experience in CRM/Loyalty programme with background in customer acquisition, re-engagement and retention knowledge. Exposure in the FMCG, Retail or fast-paced industry will be an advantage.

• Degree in Marketing or related field of study

• Strong interpersonal communication skills, including relationship and partnership building to effectively engage stakeholders and employees

• Data driven, proactive and creative approach to problem solving

• A self-starter and comfortable in ambiguity - working through things for the first time