Management Trainee

About the role

Vivino Wine Shop is Singapore's first Vivino retail experience, with outlets at Raffles City Shopping Centre and Novena Square, as well as a growing portfolio of brand partnerships and activations. Powered by Vivino, the world's largest wine app and marketplace. We bring together a curated wine selection guided by real community ratings, a wine bar, and an e-commerce platform serving customers across Singapore. This is a rotational role across our two retail outlets and our office at Kallang Bahru, designed to give you a broad foundation in wine retail management, digital commerce, brand partnerships, and customer experience. You will work closely with the Store Manager and gain hands-on exposure to both day-to-day operations and strategic business development.

Key responsibilities

Retail Operations (approx. 2–3 days per week, across Raffles City & Novena Square)

•  Assist in the day-to-day running of the wine shop and wine bar across both outlets, including opening and closing procedures, floor management, and stock replenishment

• Deliver excellent customer service on the shop floor — engaging customers on wine recommendations, food pairings, and product knowledge

• Support the planning and execution of in-store events, tastings, and activations

• Monitor inventory levels and assist with stock takes, purchase orders, and supplier coordination

• Ensure visual merchandising standards are maintained in line with Vivino brand guidelines

• Handle POS transactions, cash management, and daily sales reconciliation

• Assist with staff scheduling and help onboard and train new part-time crew

E-Commerce & Digital (remaining days, based at Kallang Bahru office)

• Manage and update product listings across e-commerce platforms, including product descriptions, tasting notes, pricing, and imagery

• Monitor online orders, coordinate fulfilment and delivery logistics, and handle customer enquiries on digital channels

• Track and analyse online sales performance, identifying trends and opportunities to improve conversion and basket size

• Support the creation of digital content for social media, EDMs, and the Vivino platform, including tasting notes, event promotions, and product highlights

• Assist with the planning and execution of digital marketing campaigns, including Meta ads and email marketing

• Maintain accurate and up-to-date product data across all digital touchpoints

What We Are Looking For

• Diploma or Degree in Business, Hospitality, Marketing, or a related field (fresh graduates welcome)

• Genuine interest in wine, WSET Level 2 or higher is an advantage but not required

• Comfortable working in a retail environment, including weekends and public holidays

• Organised, detail-oriented, and able to manage multiple tasks across retail and digital responsibilities

• Strong communication skills, able to engage confidently with customers and work collaboratively with a small team

• Basic proficiency in Microsoft Excel and familiarity with e-commerce or social media platforms

• A proactive, hands-on attitude with a willingness to learn across all aspects of the business

What You Can Expect

• Structured training across retail operations and e-commerce, with exposure to brand partnerships, event management, and commercial negotiation

• A fast-paced, entrepreneurial environment where your contributions make a direct impact

• Staff wine education and progressive WSET sponsorship opportunities

• A close-knit team with a genuine passion for wine and hospitality