Manager, Operations & Growth

Role Overview

This role is responsible for overseeing end-to-end business operations, driving revenue growth, strengthening brand positioning, and building a high-performing team. The ideal candidate is both strategic and operational, comfortable working in a startup environment, and passionate about fashion, digital commerce, and building processes from the ground up.

AREAS OF RESPONSIBILITY

1. Business Strategy & Growth

· Develop and execute short- and long-term business strategies aligned with company goals

· Drive revenue growth, profitability, and market expansion

· Identify new sales channels, partnerships, and business opportunities

· Monitor market trends, competitors, and consumer behaviour in fashion e-commerce

· Work closely with the Directors to translate the Founder’s vision into actionable business strategies, ensuring alignment across all functions and long-term company direction.

2. E-Commerce & Commercial Performance

· Oversee website performance, conversion rates, and online customer journey

· Work closely with marketing on campaigns, promotions, and brand positioning

· Analyze sales data, customer insights, and KPIs to optimize performance

· Manage pricing strategy, product mix, and inventory planning

3. Operations & Supply Chain

· Oversee end-to-end supply chain including production timelines, inventory, warehousing, and logistics

· Ensure timely order fulfillment and high service levels

· Implement efficient operational processes and systems

· Monitor vendor, supplier, and logistics partner relationships

4. Team Leadership & People Management

· Build, lead, and mentor cross-functional teams (merchandising, marketing, operations)

· Set clear KPIs, performance expectations, and accountability structures

· Foster a positive, agile, and collaborative startup culture

5. Financial Oversight

· Manage budgeting, cost control, and financial performance

· Monitor cash flow, margins, and operational expenditure

· Work with finance on forecasting and financial planning

6. Brand & Customer Experience

· Ensure consistent brand positioning across all customer touchpoints

· Improve customer experience, retention, and loyalty strategies

· Oversee customer service standards and issue resolution

7. Systems & Process Development

· Establish SOPs, workflows, and reporting structures

· Implement tools and systems to support scalability

· Drive continuous process improvement

8. Product Development

· Collaborate with the Product Development team to plan and deliver new product launches, ensuring collections align with brand positioning, market demand, and commercial targets.

JOB REQUIREMENTS

· Bachelor's degree in Business, Marketing, Fashion Management, or a related field

· 5–10 years of experience in e-commerce, retail, or fashion industry

· Proven experience in a leadership or general management role

· Strong commercial acumen with experience driving revenue growth

· Experience in startup or high-growth environments preferred

· Strong understanding of digital commerce, online marketing, and consumer behavior

· Knowledge of supply chain and inventory management

· Excellent leadership, communication, and decision-making skills