Marketing cum Customer Service Executive - JD2203

Job Info:

• Salary: Basic up to $3200 + AWS + VB

• Working Hours: Monday - Friday (Office Hour)

• Location: Jurong East

Job Scope:

Marketing (70%):

• Develop and execute marketing strategies to promote the company’s security solutions, products, and services

• Create and manage marketing materials including brochures, flyers, website content, user guides, and presentation decks

• Collaborate closely with the Sales team to design targeted marketing campaigns aligned with business objectives

• Manage and enhance the company’s digital presence across social media platforms, website content, and email marketing campaigns

• Track, analyze, and optimize marketing campaign performance (e.g. digital ads, SEO) to improve effectiveness and ROI

• Work with Sales and Customer Service teams to strengthen relationships with customers, vendors, and business partners, including coordination of corporate gifts and branding items

• Stay informed on industry trends, competitor activities, and emerging technologies to support market competitiveness

• Perform ad-hoc duties and other responsibilities as assigned

Customer Relations & Retention (30%):

• Support the Manager in customer service and sales support initiatives, with a focus on customer retention

• Manage and coordinate incoming enquiries from the retention mailbox, including termination requests, renewals, invoice enquiries, contract-related questions, servicing issues, and new sales leads

• Route enquiries to the appropriate internal teams and ensure timely follow-up and resolution

• Provide support to internal teams in handling customer requests and resolving issues professionally and efficiently

• Handle customer complaints by conducting fact-finding, coordinating with relevant departments, and preparing incident reports for management

• Work closely with the Manager to identify opportunities for improving team productivity, efficiency, and morale

Requirements:

• Diploma in Customer Service, Marketing, Event Management, or a related discipline

• Minimum of 2 years’ experience in customer service or marketing-related roles

• Prior hands-on experience in a marketing function

• Strong understanding of marketing principles and techniques

• Good knowledge of market research methods, as well as basic statistical and data analysis

• Proficient in Microsoft Office and familiar with marketing-related software tools

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We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280 

Chou Jia Hooi | EA Personnel No.: R23115147